Refund policy

Returns & Refunds

We want you to be happy with your NOREVIAH order. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

Due to the personal-care nature of our products, opened or used products cannot be returned for hygiene and safety reasons. Unopened and unused products may be eligible for return within 30 days of delivery. Items must be in their original packaging and in the same condition in which they were received.

To request a return or report an issue with your order, please contact us through our Contact page with your order number and, if applicable, photos showing the issue.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has entered processing or has shipped, we may be unable to cancel it.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will review the issue and, when appropriate, arrange a replacement or refund.

This policy does not limit any rights you may have under applicable consumer protection laws.